Our client, a City based insurance company, seek a Senior Claims Adjuster to lead the day to day oversight of their Management Liability claims book.

It involves the examination, analysis, negotiation and settlement of complex Management Liability claims from cradle to grave, including: reviewing claims data and underwriting documentation to ascertain validity of losses notified; adhering to internal and external Key Performance Indicators and regulatory requirements; establishing appropriate reserves and resolution strategies in a timely and professional manner to meet levels of service expected by internal and external customers.

The successful candidate will have an excellent knowledge of the London Professional Lines Insurance market, be able to recognise contentious issues/potentially significant claims at an early stage in their lifecycle and ensure they are dealt with appropriately (including informing claims and underwriting management about them). They will be expected to lead discussions around claims trends and the Management Liability book’s performance within the claims team and with other stakeholders in the business, including underwriters and actuaries.

The successful candidate will be required to assist in the development/training other colleagues (inside and outside of claims) to enhance their knowledge on Professional Lines claims and specific accounts. They will be expected to develop and own effective working relationships internally and with brokers and service providers as well as assisting in building the company's profile in the claims market.  
 

Responsibilities include:

Confidently and competently handling all aspects of complex, multi-faceted international Management Liability claims.

• Examining claim data and underwriting documentation to ascertain validity of losses notified against cover provided and establish premium payment status. Establishing, reviewing and updating appropriate resolution in a timely manner
• Negotiating settlements and authorising claim payments in a timely manner to meet the levels of service expected by the market, our customers and other stakeholders
• Managing and monitoring the performance of service providers (including Coverholders, ceding companies, TPAs, panel lawyers and loss adjusters) and other Insurers and reporting on their compliance or otherwise with terms and conditions of risks written and their overall claims handling service.
• Recognising contentious issues, large or unusual claims and trends/patterns and where appropriate, informing claims, underwriting and actuarial management of the same
• Conducting regular reviews of the claim portfolio to assess the adequacy of reserves being carried.
• Attending and lead internal claim meetings, market meetings and seminars and to represent the company as and when required.
• Leading communications with Underwriters and actuaries on losses of significant value and losses with issues of note where appropriate.

Desired Skills & Experience

This role requires a handler with substantial experience in the insurance industry handling international third party Professional Lines claims. The candidate needs to:

• Be extremely technically proficient and have a proven record of successfully handling complex, multi-faceted Management Liability claims
• Have an excellent understanding of the insurance industry, particularly the London and Lloyd’s insurance markets and their claims systems (e.g. ECF2, the IMR and Writeback)