Head of Operational Excellence (London or Birmingham)

  Operations & Analytics

  London

  £120,000

Reference: HH/RF-10509

A prestigious Global and Lloyd's Market Insurance organisation is currently recruiting for a Head of Operational Excellence.

This role will be a key leader in Underwriting and Claims Operations, entrusted with developing, implementing, leading, driving, and growing the function’s Operational Excellence culture.

The role will be in charge of devising and delivering strategies to optimise business procedures, ensuring efficiency and smooth workflow. The role will support and positively influence people, teams, and our ways of working through continuous improvement and transformation of the organisation's key business processes.

Personal Specification:
  • Open to any educational background
  • Extensive experience in process, operational excellence leadership roles in P&C Insurance
  • Experience managing operations/process excellence teams
  • Experience managing complex projects, driving high-level goals into measurable plans, and enjoy implementing processes at the lowest level of detail
  • Ability to translate strategic vision into measurable success metrics and applicable plans
  • Proficient in Lean/Six Sigma
  • Demonstrated understanding of Operational Excellence as a philosophy and the principles which drive purpose, process, and people to achieve Operational Excellence


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Lee Blackman

Lee Blackman

020 4537 4004