IT Business Process Analyst | £40,000–£45,000 | Hybrid | London
My client, a leading global professional services organisation, is seeking an IT Business Process Analyst to optimise IT service delivery across its international network. This role offers a unique opportunity to make a tangible impact while collaborating with a dynamic and supportive team.
Key Responsibilities:
- Analyse and map existing IT processes using tools like Visio and ITIL principles.
- Design tailored workflows, defining inputs, outputs, and performance metrics.
- Develop clear and actionable Standard Operating Procedures (SOPs).
- Collaborate with IT and information security teams to refine processes.
- Facilitate workshops to gather feedback and implement improvements using ITIL’s continual service improvement (CSI) framework.
Skills and Experience Required:
- Proficiency in business process mapping tools (e.g., Visio, BPM software).
- Knowledge of ITIL frameworks and practical application experience.
- Strong analytical and problem-solving skills.
- Excellent written communication to create user-friendly SOPs.
- Facilitation and stakeholder engagement expertise.
What’s on Offer:
- Hybrid Working: Enjoy flexibility with a mix of office and remote work.
- Attractive Package: Competitive base salary between £40,000–£45,000.
- Quick Start: Ideally seeking candidates available within 1-month.