IT Business Process Analyst

  Project Management, IT, Change & Transformation

  London

  £45,000

Reference: HH/RF-12603

IT Business Process Analyst | £40,000–£45,000 | Hybrid | London

My client, a leading global professional services organisation, is seeking an IT Business Process Analyst to optimise IT service delivery across its international network. This role offers a unique opportunity to make a tangible impact while collaborating with a dynamic and supportive team.

Key Responsibilities:

  • Analyse and map existing IT processes using tools like Visio and ITIL principles.
  • Design tailored workflows, defining inputs, outputs, and performance metrics.
  • Develop clear and actionable Standard Operating Procedures (SOPs).
  • Collaborate with IT and information security teams to refine processes.
  • Facilitate workshops to gather feedback and implement improvements using ITIL’s continual service improvement (CSI) framework.

Skills and Experience Required:

  • Proficiency in business process mapping tools (e.g., Visio, BPM software).
  • Knowledge of ITIL frameworks and practical application experience.
  • Strong analytical and problem-solving skills.
  • Excellent written communication to create user-friendly SOPs.
  • Facilitation and stakeholder engagement expertise.

What’s on Offer:

  • Hybrid Working: Enjoy flexibility with a mix of office and remote work.
  • Attractive Package: Competitive base salary between £40,000–£45,000.
  • Quick Start: Ideally seeking candidates available within 1-month.

 



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Paige Allen

Paige Allen

020 7702 0200