Job Title: Senior Account Handler
Location: City of London
Salary: £60,000 per annum
Work Arrangement: Hybrid (2-3 days in office, remainder remote)

Responsibilities:

• Build documents for new customers, including mid-term adjustments and renewal information. Ensure all customer details are accurately recorded and entered into internal systems in a timely manner.

• Obtain renewal terms and explore all market options to provide the best possible solutions. Prepare renewal closings based on meeting minutes and ensure cover is bound ahead of the renewal date.

• Respond to insurer and customer queries relating to policies. Confirm cover with insurers, process policies, and follow up on outstanding documentation.

• Handle account queries and credit control matters, raising any concerns with account managers.

• Apply legal, regulatory, and internal policy frameworks to support accurate and compliant insurance processes.

Qualifications:

• Currently holding or working towards a Chartered Insurance Institute qualification (Dip CII or FIT advantageous).

• Educated to GCSE standard or equivalent.

• Intermediate knowledge of general insurance, London Market, Lloyd’s, and industry products/services.

• Proven experience in the insurance industry, ideally within a regulated environment with measurable targets and SLA performance.

• Risk-aware when handling customer data, with a strong customer-first mindset focused on delivering optimal outcomes.

• Process-driven, detail-oriented, deadline-focused, and proactive in supporting the wider team.
   

  If you’re interested and would like to learn more, please get in touch and send your CV to:

• Agavin@harrisonholgate.com
• 07899 938749