Responsible for producing and processing pre-inception and post-placement documentation, premium processing, proportional treaty processing, claims handling, credit control, and file/record management.

• Process proportional treaty accounts and premium adjustments in line with slip conditions and internal procedures.

• Maintain reconciliations of technical accounts as per internal standards.

• Monitor and review the technical position of treaty accounts and premium adjustments.

• Handle excess of loss claims and reinstatements from first advice through to settlement, in accordance with slip terms and internal procedures.

• Administer claims through to closure.

• Respond to internal and external queries in a timely and accurate manner.

• Liaise with Account Executives and the Accounts Department for query resolution where necessary.

• Escalate potential technical or financial issues to line management when required.

• Review documents at key stages to ensure completeness and accuracy prior to processing.

• Process transactions using internal broking systems (e.g., Trace ISYS OpenTWINS).

• Generate client accounting and market documentation and submit to the relevant markets and bureaux.

• Monitor premium payments and actively pursue outstanding funds to ensure settlement terms/PPWs are met.

• Liaise with Finance on outstanding balances and support reconciliation of unallocated cash, escalating issues as appropriate.

• Produce and analyse statistics related to premium, brokerage, claims, renewals, etc.

• Maintain shared files and spreadsheets for reporting purposes.

• Ensure all correspondence, documentation, and data are stored according to internal best practice and audit requirements.

• Ensure legal, market, and regulatory requirements are met across all areas of business placement and servicing.

• Maintain high technical standards to minimise rework and reduce E&O exposure.

• Support new process implementation in response to regulatory changes.

• Report suspicious financial activity to the Money Laundering Reporting Officer, as required.

• Uphold and promote the reputation and integrity of the firm at all times.

• Act honestly and fairly with colleagues, clients, and market professionals.

• Take responsibility for personal development and remain current with legal and market best practices.

• Complete all internal and external training as required.

• Market experience with a broker, underwriter, or bureau.

• Strong IT skills, including Microsoft Word, Outlook, and Excel.

• Technical insurance knowledge equivalent to Cert CII, or demonstrable experience.

• Excellent written and verbal communication skills.

• Strong time management, prioritisation, and organisational abilities.

• High level of accuracy and attention to detail.

• Understanding of FCA Insurance Conduct of Business rules and financial crime prevention.