Operations Control Manager
A Specialty Insurance Brokerage in London is searching for an Operations Control Manager to be at the forefront of ensuring robust risk management and operational excellence.
This role offers a unique chance to make a significant impact on business growth and strategy while minimising risk.
Why This Role Stands Out
- As an Operations Control Manager, you will be pivotal in embedding a first line target operating model.
- Your efforts will ensure that the company maintains high standards and procedures, conducts quality control activities, and manages risk effectively.
- This role is essential for fostering an effective risk culture and ensuring that governance and reporting are seamlessly integrated into business activities.
Key Responsibilities
- Collaboration: Develop and maintain strong working relationships with the 2nd and 3rd line teams to ensure a cohesive three lines of defence model.
- Leadership: Manage and develop a team of Operations Control Associates.
- Quality Assurance: Facilitate and undertake quality assurance activities, such as file checks and reviews.
- Governance: Maintain and own all key process control artefacts and governance frameworks.
- Risk Management: Conduct regular risk assessments, maintain risk registers, and track actions.
- Continuous Improvement: Drive continuous process improvement and undertake root cause and trend analysis of operational issues.
- Communication: Regularly communicate changes to policies and procedures and promote an effective risk culture across the enterprise.
Ideal Candidate Profile
- Qualifications: Preferably degree-level education or equivalent practical experience in operations, compliance, or risk management.
- Experience: Strong background in operations, support, or middle/back office environments, with exposure to risk management and regulatory practices. Experience in the insurance, broking, or underwriting sectors is highly desirable.
- Skills: Excellent interpersonal, organisational, and presentation skills. Proficiency in MS Office and a proactive, problem-solving mindset are essential.
- Attributes: Highly motivated, results-focused, and possessing a high degree of integrity.
