Senior Manager – Operations (6-Month FTC)
Lloyd's Insurance Market
London | Hybrid | Fixed Term Contract
Salary - Up to £120,000 Pro-Rata

Immediate Starter required !!

We’re searching for a dynamic Senior Operations Manager to take ownership of operational excellence within our Account Management function.

This is a high-impact leadership role, driving transformation, coordination, and strategic support across a market-facing team during an exciting time of change.

The Opportunity
This role isn’t about keeping the lights on — it’s about shaping the way Account Management operates. You’ll lead a team, build strong cross-functional workflows, and ensure our processes, technology, and reporting frameworks are best-in-class.

What you’ll be doing:

• Provide vision and leadership for a team of 3, aligning operations with strategic goals
• Design and implement an operational excellence framework across Account Management
• Act as the central hub for logistics, process improvements, and cross-team delivery
• Streamline reporting, documentation, and knowledge sharing to boost efficiency
• Spot bottlenecks, manage risks, and support senior leaders with key initiatives
• Foster a culture of continuous improvement and high performance

What you’ll bring:

• Experience leading teams and projects in insurance or financial services
• Strong stakeholder management and influencing skills at senior levels
• Proven track record in project delivery, transformation, and operational excellence
• Ability to manage multiple priorities with pace and precision
• Strategic thinking with hands-on leadership skills

This is a 6-month fixed-term contract, offering the chance to step into a role where your ideas will directly shape how we work and deliver value across the business.