Location: London / Hybrid
Salary: Competitive

An exciting opportunity has arisen for a motivated and detail-oriented professional to join a growing insurance technology business as a Client Success & Growth Marketing Executive.

This hybrid role combines customer success (75%) with growth marketing (25%), offering great exposure to both client relationship management and commercial development within the insurtech space.

Customer Success (Approx. 75%)

• Build and maintain strong relationships with clients, acting as a trusted point of contact.

• Attend client meetings, capture key actions, and ensure timely delivery of follow-ups.

• Monitor client usage and engagement post-implementation, identifying opportunities for improvement and growth.

• Gather and share client feedback to help shape product and service enhancements.

• Maintain accurate customer information within CRM systems.

• Support customer events such as user groups, workshops, and training sessions.

• Contribute to community building by connecting clients and sharing insights.

• Help deliver onboarding and training for new customers.

• Meet and exceed retention and upsell goals, contributing to team growth targets.

Growth Marketing (Approx. 25%)

• Assist with building and maintaining high-quality lead lists using CRM and digital tools.

• Help manage marketing data and support campaign setup, execution, and reporting.

• Track engagement metrics and provide insights to support sales follow-up.

• Collaborate with Marketing, Sales, and Customer Success teams to align lead generation and customer engagement.

• Conduct light market and account research to support personalised outreach.

• 2+ years’ experience in a customer success, account management, or marketing role.

• Strong organisational skills and ability to manage multiple projects simultaneously.

• Experience using CRM or marketing automation tools (HubSpot preferred).

• Confident using Excel or Google Sheets for reporting and analysis.

• Excellent communication and relationship-building skills.

• Collaborative, proactive, and detail-oriented.

• Experience in or knowledge of the insurance or insurtech sector is an advantage.

• Working towards or interested in London Market qualifications (e.g., LM1) is desirable.

• Exposure to both client success and marketing functions within a growing tech-led business.

• Opportunity to work closely with senior stakeholders and make a visible impact.

• Competitive salary and benefits, with hybrid working flexibility.