Salary: Up to £60,000

Location: Flexible / Hybrid
Type: Full-time

My client is seeking a highly motivated Operations Analyst – Global Broking Support to join their global broking operations team. This is an excellent opportunity for someone with strong re/insurance operations experience who thrives in a fast-paced, international environment and is passionate about operational excellence, data quality, and process improvement.

• Support the Operations Director in driving operational efficiency, process standardisation, and wider improvement initiatives across the business.

• Identify opportunities for system enhancements, automation, and AI adoption to streamline processes.

• Produce reporting, analysis, and KPIs to assist in optimising operational performance.

• Maintain strong data controls and ensure accurate and timely data entry across key broking platforms (e.g., WIN, Workbench).

• Support my client’s regulatory compliance requirements and ensure consistency in global reporting.

• Assist with onboarding and training for new joiners within operations and broker support teams.

• Oversee client and deal data setup, manage renewals and quotes, support documentation control, and carry out sanctions and KYC checks.

• Collaborate closely with broker support, servicing, claims, and enterprise functions to ensure smooth operational workflows.

• Contribute to ad hoc projects and global operational initiatives as needed.

• 1–3 years’ experience in the re/insurance sector, ideally within broking operations.

• Strong knowledge of reinsurance or facultative (FAC) processes is highly desirable.

• Solid understanding of operational processes, internal controls, and broker support functions.

• Ability to operate effectively within a large corporate and global matrix environment.

• Strong analytical, organisational, and project management skills with the ability to problem-solve effectively.

• Proficiency in Microsoft Word, Excel, and PowerPoint.

• Excellent communication and interpersonal skills, with the confidence to influence stakeholders at all levels.

• High integrity, strong attention to detail, and the ability to manage multiple priorities simultaneously.

• Collaborative, proactive mindset with a commitment to continuous improvement and professional development.