The purpose of this role is to deliver a high-quality, efficient, and enhanced end-to-end operational service to Clients and Brokers/Account Executives. This includes ensuring the effective delivery of all Broker Support activities in line with the target operating model.

The role is responsible for overseeing service delivery provided by third-party suppliers, fostering positive collaboration and ensuring appropriate support is maintained. A strong understanding of end-to-end operational processes is required, including IBA, Premium Processing, Claims, and all middle-office activities.

• Support the preparation of key placement documentation, ensuring all materials meet minimum standards and comply with internal processes and market compliance requirements

• Initiate and oversee premium processing activities, providing guidance and support to processing technicians and resolving queries as required

• Deliver training and ongoing support to third-party service providers

• Maintain accurate, complete, and compliant placement records within GXB

• Utilise relevant internal and market systems to support and enhance the placement process

• Support the internal File Audit process in collaboration with File Review and Internal Audit teams

• Maintain oversight and ownership of key contractual milestones, including payment warranties, subjectivities, and Notices of Cancellation

• Partner with Clients and Brokers to address Cash and Credit Control matters, identify root causes of recurring issues, and recommend process improvements to drive efficiency

• Minimum of 5 years’ relevant experience

• Strong technical knowledge, preferably within US Casualty

• Willingness to learn new tasks and expand into additional lines of business

• Professional and effective communication skills when engaging with Clients and colleagues

• Proactive, confident, and assertive approach within the team and across the wider business

• Ability to work under pressure and meet demanding deadlines

• Capability to standardise processes and implement efficiencies where appropriate

• Adaptable and open to change, with the ability to embed new processes as directed by leadership

• Strong IT skills, including proficiency in Microsoft Word, Excel, and PowerPoint

• Experience working with London Market processes and systems