This is a varied leadership opportunity within a Binding Authority–focused Client Services function. The role combines hands-on technical expertise with team oversight responsibilities, supporting the delivery of high-quality post-placement services across a portfolio of reinsurance binder business.

• Support the Head of Client Services and aligned business unit in delivering operational objectives

• Assist with team initiatives, projects, goal setting and performance management processes

• Act as the senior technical referral point across all post-placement binder activities including (but not limited to):

  • FDO

  • Premium Bordereaux

  • Claims Bordereaux

  • Large Loss / Complex Claims

  • Loss Funds

  • Settlement of accounts

• Deliver an efficient, accurate and responsive service to internal and external stakeholders

• Ensure transparency and consistency in all tasks within a professional, client-focused service model

• Provide day-to-day oversight of the Binder Technician team, including:

  • Workflow monitoring and reporting

  • Workload allocation

  • Holiday and absence oversight

  • Ongoing guidance and technical support

• Support the creation, implementation and monitoring of service standards, including trend analysis to proactively identify and resolve issues

• Contribute to the resolution of technical and operational matters across the team in accordance with agreed internal procedures

• Maintain effective working relationships across the business to ensure a collaborative and efficient client service environment

• Ensure all activities are compliant with internal standards, procedures and regulatory obligations

• Monitor and resolve operational queries in a timely manner

• Maintain proficiency across core IT systems, including OpenTWINS

• Build strong partnership relationships with defined clients, business units and regions

• Promote continuous improvement by implementing and reviewing processes, controls and procedures

Successful applicants will ideally have prior reinsurance experience within a Client Services or Binder Technician environment and be able to demonstrate:

• Strong technical knowledge of binding authority post-placement processes

• Experience providing oversight, mentoring or informal leadership within a team

• Understanding of management principles, controls and quality assurance

• Ability to develop and implement effective internal processes and controls

• Professional negotiation and influencing skills

• Ability to build credibility and instil confidence with clients and internal stakeholders

• Strong analytical skills, including the ability to compile and interpret financial data to support decision-making