A leading Insurance Broker are currently recruiting for an Operations Manager to join the growing Specialty function
Key Tasks & Responsibilities:
- Follow the direction set by the COO and Executive Committees
- Participate in developing policy and strategic plans
- Drive forward the monitoring and penetration of non-production revenue with appropriate Associates
- Work on corporate operational improvement projects
- Ensure that necessary policies and standards for service quality are set and maintained and that compliance is assured
- Investigate quality problems and recommends changes or improvements
- Facilitate the introduction across the division of new processes or improvements to existing processes
- Monitor compliance procedures by implementing a consistent and robust file audit system throughout the division, identifying specific areas of concern and ensuring that corrective action is undertaken
- Undertake ad hoc file audits in support of the above and undertake specific file audits
- Supports a rigorous appraisal system including a consistent approach on goal setting, scoring and ensuring training needs are identified and deliver
- Assist Business Unit leaders in formulating the direction and structure to ensure attainment of the business plan in respect of profit and growth
- Ongoing evaluation of systems, analysing data, evaluating processes to establish best practice and identify opportunities for improvement
- Ensure that all activities undertaken are compliant with current regulatory and internal standards and procedures
- Monitoring of cash collection performance across the Division
- Maintains Divisional Risk Register
- Monitoring of Company KPI goals with the Division, ensuring remedial action where performance falls below company expectation
Candidate Profile
- An understanding of the relevant classes of business
- Ability to assist COO and other Associates with the development and implementation of internal controls and procedures to ensure the performance of Associates necessary for excellent client delivery
- Demonstrated understanding of management concept, systems and quality assurance
- Willingness and ability to continue to develop knowledge through formal and informal learning, both internal and external to the Company
- An understanding of cash collection processes including, but not limited to, general insurance accounting and client invoicing
- An understanding of the general, legal principles of insurance
- An understanding of Risk Management concepts and when these are useful to clients
- Ability to communicate effectively and professionally, both verbally and in writing, with clients, insurers and other Associates
- Ability to manage time, prioritise and ensure that deadlines are met without compromising quality
- Ability to build and maintain good business relationships with clients, insurers and Associates
- Effective delegation, as appropriate
- Presentation skills in both preparation and execution
- Professional and tactful negotiation and persuasion skills to achieve objectives
Candidate Experience
- Operations Manager experience in the Insurance Market desirable
- Exposure and experience of Risk Management and Compliance
- An understanding of regulatory controls and procedures relating to both commercial and retail customers, if applicable
- Knowledge of Microsoft products (Word, Excel, Outlook) or similar software applications
- Protect the confidentiality of information
- Ability to compile, analyse and interpret financial information and data to facilitate decision making
